> ## Documentation Index
> Fetch the complete documentation index at: https://code.dcycle.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Support & Resources

> Get help, explore resources, and learn about Dcycle's developer platform

# Support & Resources

Find the help you need to build with Dcycle's API, CLI, and MCP integrations.

## Support Channels

<Card title="Email Support" icon="envelope">
  [**contact@dcycle.io**](mailto:contact@dcycle.io)

  Our team responds within 24 hours on business days.

  **When contacting support, please include:**

  * Your organization ID
  * Which integration you're using (API, CLI, or MCP)
  * Description of the issue
  * Relevant requests/responses or error messages
</Card>

<CardGroup cols={2}>
  <Card title="Developer Documentation" icon="book">
    Browse comprehensive guides and reference documentation.

    [View Guides →](/guides/emissions/overview)
  </Card>

  <Card title="App Help Center" icon="graduation-cap">
    Step-by-step tutorials for using the Dcycle web interface.

    [Open Help Center →](https://app.dcycle.io)
  </Card>
</CardGroup>

***

## Documentation by Integration

<CardGroup cols={3}>
  <Card title="REST API" icon="code" href="/api-reference/introduction">
    Full endpoint reference for programmatic integrations
  </Card>

  <Card title="CLI" icon="terminal" href="/cli/overview">
    Command-line tool for automation and scripting
  </Card>

  <Card title="MCP Server" icon="robot" href="/mcp/overview">
    AI assistant integration for natural language queries
  </Card>
</CardGroup>

***

## Learning Resources

### Getting Started

<AccordionGroup>
  <Accordion title="Quickstart Guides" icon="rocket">
    Get up and running with your preferred integration:

    * [API Quickstart](/docs/quickstart#api-quickstart) - Make your first API call
    * [CLI Quickstart](/docs/quickstart#cli-quickstart) - Install and run your first command
    * [MCP Quickstart](/docs/quickstart#mcp-quickstart) - Configure Claude for AI-assisted analysis
  </Accordion>

  <Accordion title="Authentication" icon="key">
    Learn how to authenticate with each integration:

    * [API Key Authentication](/docs/authentication#api-key-authentication) - For REST API
    * [CLI Authentication](/docs/authentication#cli-authentication) - Interactive login and environment variables
    * [MCP Authentication](/docs/authentication#mcp-authentication) - Claude configuration
  </Accordion>

  <Accordion title="Core Concepts" icon="lightbulb">
    **Understand environmental data fundamentals**:

    * [Core Concepts](/docs/core-concepts) - CO2e, Scopes, ISO 14083, GHG Protocol
    * Emission factors, calculation methods, and data quality
  </Accordion>
</AccordionGroup>

### Emission Calculation Tutorials

<AccordionGroup>
  <Accordion title="By Standard" icon="certificate">
    **Follow internationally recognized frameworks**:

    * [GHG Protocol Tutorial](/guides/emissions/ghg-protocol-tutorial) - Corporate carbon accounting
    * [ISO 14064 Tutorial](/guides/emissions/iso-14064-tutorial) - Organizational emissions
    * [ISO 14083](/guides/emissions/logistics-tutorial) - Transport emissions
  </Accordion>

  <Accordion title="By Use Case" icon="bullseye">
    **Step-by-step guides for common scenarios**:

    * [Facilities Tutorial](/guides/emissions/facilities-tutorial) - Monitor energy and on-site emissions
    * [Logistics Tutorial](/guides/emissions/logistics-tutorial) - Calculate transport emissions
    * [Supply Chain Tutorial](/guides/emissions/supply-chain-tutorial) - Track purchased goods emissions
    * [Custom Emission Factors](/guides/advanced/custom-emission-factors) - Use supplier-specific data
  </Accordion>
</AccordionGroup>

### Automation & AI

<AccordionGroup>
  <Accordion title="Automation Patterns" icon="gears">
    **Scale your data workflows**:

    * [Automation Overview](/guides/automation/overview) - The automation gap and maturity model
    * [Reporting Pipelines](/guides/automation/reporting-pipelines) - CI/CD integration patterns
    * [Multi-Organization Management](/guides/automation/multi-organization) - Holdings and subsidiaries
    * [AI-Assisted Analysis](/guides/automation/ai-assisted-analysis) - Using MCP with Claude
  </Accordion>

  <Accordion title="CLI Examples" icon="terminal">
    **Practical automation workflows**:

    * [CI/CD Pipeline Integration](/cli/examples/ci-cd-pipeline) - GitHub Actions, GitLab CI
    * [Multi-Org Reporting](/cli/examples/multi-org-reporting) - Consolidated reporting
    * [Logistics Automation](/cli/examples/logistics-automation) - Daily data uploads
  </Accordion>
</AccordionGroup>

***

## Data Protection & Recovery

### Recover Deleted Data

Dcycle automatically creates daily backups with **7-day retention**.

If you accidentally delete data, contact us at [**contact@dcycle.io**](mailto:contact@dcycle.io) within 7 days with:

* Your organization ID
* Date/time of deletion
* Description of deleted data (facilities, vehicles, invoices, etc.)

Our team will restore the data from the most recent backup.

<Warning>
  Data older than 7 days cannot be recovered from backups. Consider exporting critical data periodically for your own archival.
</Warning>

### Security & Compliance

For comprehensive details on data protection, access control, API key management, logging, and incident response, see our dedicated [**Security & Compliance**](/docs/security) page.

<CardGroup cols={2}>
  <Card title="Security & Compliance" icon="shield" href="/docs/security">
    Full security documentation — API key lifecycle, encryption, access control, audit trails, and incident response
  </Card>

  <Card title="API Keys" icon="key" href="/docs/authentication#api-key-management">
    Create, rotate, and revoke API keys from your account settings
  </Card>
</CardGroup>

### API Reliability

<AccordionGroup>
  <Accordion title="Rate Limits">
    Default rate limits apply to all endpoints:

    * **1000 requests/minute** per organization
    * **50 requests/second** per API key

    Contact us if you need higher limits for your use case.
  </Accordion>

  <Accordion title="Uptime & Availability">
    Our API infrastructure is designed for high availability:

    * Load-balanced across multiple servers
    * Automatic failover
    * Regular maintenance windows announced in advance

    For critical issues, contact: [contact@dcycle.io](mailto:contact@dcycle.io)
  </Accordion>

  <Accordion title="API Versioning">
    We maintain backwards compatibility:

    * Current version: **v1**
    * Breaking changes are communicated 90 days in advance
    * Legacy endpoints maintained for 6 months after deprecation
  </Accordion>
</AccordionGroup>

***

## Common Questions

<AccordionGroup>
  <Accordion title="How do I get started?">
    1. **Get an API key** at [app.dcycle.io/settings/api](https://app.dcycle.io/settings/api)
    2. **Choose your integration**:
       * [REST API](/docs/quickstart#api-quickstart) - For custom applications
       * [CLI](/docs/quickstart#cli-quickstart) - For automation and scripting
       * [MCP](/docs/quickstart#mcp-quickstart) - For AI-assisted analysis
    3. **Follow a tutorial** in [Guides](/guides/emissions/overview)
  </Accordion>

  <Accordion title="What emission calculation standards do you support?">
    Dcycle follows internationally recognized standards:

    * **ISO 14083** - Transport emissions
    * **ISO 14064** - Organizational emissions
    * **GHG Protocol** - Corporate accounting (Scopes 1, 2, 3)
    * **IPCC AR6** - Global Warming Potential values

    We maintain an emission factor database with 15,000+ factors from sources like DEFRA, ADEME, and EPA.

    [Learn more about standards →](/docs/core-concepts)
  </Accordion>

  <Accordion title="Can I use supplier-specific emission factors?">
    Yes! Use **Custom Emission Factors** to track supplier EPDs and Product Carbon Footprints.

    This significantly improves accuracy (from ±30-50% to ±5-15%) and enables supplier engagement.

    [Custom Emission Factors Guide →](/guides/advanced/custom-emission-factors)
  </Accordion>

  <Accordion title="How do I bulk upload data?">
    There are two ways to bulk upload data:

    **Via API**: Upload CSV files to endpoints like `/v1/logistics/requests/bulk`

    **Via CLI**: Use the `dc` command for streamlined uploads:

    ```bash theme={"theme":{"light":"github-light","dark":"github-dark"}}
    dc logistics upload viajes.csv --type requests --yes
    dc vehicle upload fleet.csv --yes
    ```

    See tutorials: [Fleet](/guides/emissions/ghg-protocol-tutorial#step-26-record-vehicle-fuel-consumption), [Logistics](/guides/emissions/logistics-tutorial#step-3-bulk-upload-shipments), [Facilities](/guides/emissions/facilities-tutorial#step-4-bulk-upload-invoices)
  </Accordion>

  <Accordion title="Which countries are supported?">
    Dcycle supports emissions calculations worldwide with location-based emission factors for 50+ countries.

    **Enhanced features** available in:

    * Spain (Datadis integration for electricity)
    * EU countries (CBAM compliance)
    * USA, UK, France, Germany (detailed regional factors)

    Contact us for specific regional requirements.
  </Accordion>

  <Accordion title="How accurate are the calculations?">
    Accuracy depends on data quality:

    | Method                | Accuracy | When to Use               |
    | --------------------- | -------- | ------------------------- |
    | **Supplier-specific** | ±5-15%   | When you have EPDs/PCFs   |
    | **Activity-based**    | ±20-40%  | When you know quantities  |
    | **Spend-based**       | ±50-100% | Only monetary value known |

    [Learn about data quality →](/guides/emissions/overview#data-requirements)
  </Accordion>

  <Accordion title="Is the CLI available?">
    The Dcycle CLI is currently in **Early Access** for enterprise customers.

    [Contact us](/docs/support) to learn more about access.

    [View CLI documentation →](/cli/overview)
  </Accordion>

  <Accordion title="How do I use MCP with Claude?">
    The Dcycle MCP Server is in **private beta**. It allows you to query your operational data using natural language through AI assistants like Claude.

    [Contact us](/docs/support) for early access.

    [View MCP documentation →](/mcp/overview)
  </Accordion>
</AccordionGroup>

***

## Need Help?

Can't find what you're looking for? Contact our team at [**contact@dcycle.io**](mailto:contact@dcycle.io)

We typically respond within 24 hours on business days.

<CardGroup cols={3}>
  <Card title="API Reference" icon="code" href="/api-reference/introduction">
    Complete endpoint documentation
  </Card>

  <Card title="CLI Reference" icon="terminal" href="/cli/overview">
    Command-line tool documentation
  </Card>

  <Card title="MCP Reference" icon="robot" href="/mcp/overview">
    AI integration documentation
  </Card>
</CardGroup>